Privacy Policy

Introduction

Knowz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Knowz platform and related services.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Knowledge content you create, upload, or import into the platform
• Files, documents, and media you store in your vaults
• Usage data and interaction logs to improve our services
• Communication preferences and settings

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Knowz platform
• Process and index your knowledge content for search and AI features
• Generate AI-powered summaries, tags, and insights from your content
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

Data Security

We implement industry-standard security measures to protect your personal information. Your data is encrypted in transit and at rest. We use multi-tenant isolation to ensure that each organization's data is kept separate and inaccessible to other tenants. While we strive to protect your data, no method of transmission or storage is 100% secure.

AI Processing

Knowz uses artificial intelligence to process your content for features such as semantic search, automatic tagging, summarization, and chat. Your content is processed by AI models to provide these features. We do not use your content to train third-party AI models. Your knowledge remains yours.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Export your knowledge and data at any time
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may delete your content at any time. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@knowz.io.